Tech Support - SmartCare Pro: Monthly IT Service Package

Maximized Onsite Time & Unlimited Remote Support

For businesses that need more comprehensive support, SmartCare Pro offers an extended service with additional onsite hours and the same dedicated remote assistance. It's the ultimate solution for those who want a hands-on partner to manage their IT infrastructure.

• 4 Hours Onsite Support Per Month – More onsite time means more thorough assistance and maintenance.
• Managed Real-Time Helpdesk System – Keep your IT issues under control with our efficient, real-time helpdesk support.
• 4-Hour Contractual MTTR (Mean Time to Respond) – Our commitment to resolving your issues quickly remains, with a 4-hour response time.
• Unlimited Telephonic and Remote Support – Full access to remote and telephonic support for comprehensive IT assistance whenever you need it.

Like SmartCare Lite, this package operates on a month-to-month basis and can be cancelled with 1 month's notice.

*On-site support services are limited to the Johannesburg and Pretoria areas.