Tech Support - SmartCare Lite: Monthly IT Service Package

With SmartCare Lite, you'll get the essential tech support you need to keep your business running smoothly, without overcomplicating things. This package is perfect for those who need quick, reliable help with minimal onsite visits.

• 2 Hours Onsite Support Per Month – Ideal for quick fixes and hands-on assistance when you need it.
• Managed Real-Time Helpdesk System – Stay connected to our helpdesk for fast responses to all your IT queries.
• 4-Hour Contractual MTTR (Mean Time to Respond) – We guarantee to respond within 4 hours to ensure minimal downtime.
• Unlimited Telephonic and Remote Support – Get instant help via phone or remote desktop for any IT issues, no matter the time.

This is a month-to-month package, giving you flexibility and control. It can be cancelled at any time with just 1 month's notice.

*On-site support services are limited to the Johannesburg and Pretoria areas.